Privacy Policy

How we collect, use, and protect your data

Last updated: September 2025

Data Protection Overview

This section provides a simple overview of what personal information we collect and how we handle your data.

What is personal information?

Personal information is any data that could be used to identify you personally. This includes but is not limited to:

Identifiers (user IDs, IP addresses)
Contact information
Technical device data
Usage patterns and timestamps

We take your privacy seriously. Detailed information about each type of data collection follows in the sections below.

Website Data Collection

Who is responsible?

The data collected on this website is processed by the ERLC Aid Team. Our contact details can be found in the Contact Us section.

How we collect data

We collect data through two primary methods:

Information you provide in forms (contact forms, support requests)
Technical data collected automatically when you visit our website

Why we collect data

We use collected data for the following purposes:

Ensure proper website functionality
Analyze and improve user experience
Provide customer support

Analytics & Third-Party Tools

When you visit our website, we may analyze your browsing behavior using cookies and analytics tools.

Privacy Protections

Our analytics are designed to protect your privacy:

  • Data is anonymized and pseudonymized where possible
  • We minimize data collection to only what's necessary
  • You can opt-out of certain tracking (see Cookies section)

Third-Party Services

We may use third-party services that have their own privacy policies.

These services may include:

  • Website analytics providers
  • Hosting and infrastructure services
  • Payment processors
  • Customer support platforms

General Information

Data Security

We implement appropriate technical and organizational measures to protect your personal data.

Encryption technologies
Access controls
Regular security reviews

Note: No internet transmission is 100% secure. We cannot guarantee absolute security.

Your Consent

You may revoke your consent to data processing at any time.

An informal email request is sufficient. Note that revocation doesn't affect processing that occurred before your request.

Regulatory Rights

You have the right to file complaints with data protection authorities if you believe your rights have been violated.

Cookies & Server Logs

About Cookies

Cookies are small text files stored on your device that help make our website more user-friendly, efficient, and secure.

Session Cookies: Automatically deleted after your visit
Persistent Cookies: Remain until you delete them

Cookie Control

You can configure your browser to:

Notify you about cookies
Automatically reject cookies
Delete cookies when closing

Note: Disabling cookies may limit website functionality.

Server Log Files

Our servers automatically collect and store:

Browser type/version
Operating system
Referrer URL
Hostname
Time of request
IP address

Discord Bot Privacy

Overview

The ERLC Aid Discord bot collects minimal data to provide its services. This section explains what we collect and how we use it.

Data We Collect

Discord user and server IDs
Command usage and interactions
Server configuration settings

We do NOT collect: Passwords, private DMs, payment information, or personal addresses.

How We Use Bot Data

Operate and improve bot functionality
Store server configurations
Provide support services
Handle moderation commands

Data Protection

Encrypted storage
Limited access
No third-party sharing

Your Rights

You have significant control over your personal data. Below are your key rights under data protection laws:

Access: Request information about your stored data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Restriction: Request limitation of processing
Portability: Receive your data in a portable format
Objection: Object to certain processing activities

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in the Contact Us section.

Contact Us

Have questions about our Privacy Policy or your data? Here's how to reach us:

Discord Support: Join our official support server: discord.gg/HyrbaAmB8G
Email: Send us an email at: Support@erlcaid.xyz
Website: Visit our website: https://erlcaid.xyz/

We typically respond to privacy-related inquiries within 5-7 business days.