ERLC Aid Support Staff Application
ERLC Aid Support Staff Application
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Basic Information
What is your Discord username and ID?
What timezone are you in?
How many hours per week can you dedicate to support?
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Experience & Skills
Have you worked in a support role before? If yes, please describe your experience.
Do you have experience with Discord bots? If yes, which ones?
Are you familiar with our bot and its features? If yes, what do you like most about it?
Do you have any experience with ticket bots or support systems like Modmail?
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Technical Knowledge
How would you explain how to use a slash command to a new user?
What steps would you take if a user says a command isn't working?
Can you read basic error messages or logs?
Do you have any coding experience, especially in Python or JavaScript? (Optional)
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Support Scenario Questions
A user is being rude while asking for help. How would you handle the situation?
Someone is spamming the support channel with the same question. What do you do?
A user is confused about a feature and keeps asking repetitive questions. How do you help them?
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Team & Communication
How do you prefer to communicate with team members?
Are you okay with using Trello, Notion, or another task system if needed?
Please select
Yes
No
Maybe, with training
Are you comfortable escalating technical issues to developers?
Please select
Yes
No
Maybe, with guidance
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Final Notes
Why do you want to join the support team?
Is there anything else you'd like us to know?
Submit Application